All Systems Operational
APIs Operational
90 days ago
99.94 % uptime
Today
Buildings API Operational
90 days ago
99.99 % uptime
Today
Addresses API Operational
90 days ago
99.82 % uptime
Today
Predictive Address Verification Operational
90 days ago
100.0 % uptime
Today
Beta APIs ? Operational
90 days ago
99.7 % uptime
Today
PSMA Cloud Operational
90 days ago
99.59 % uptime
Today
Portals Operational
90 days ago
99.96 % uptime
Today
Developer Portal Operational
90 days ago
99.88 % uptime
Today
PSMA Websites Operational
90 days ago
100.0 % uptime
Today
Geoscape Website Operational
90 days ago
100.0 % uptime
Today
Online Data Delivery System (LYNX) Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We value working with you, so we want to reassure you that PSMA is taking steps to ensure we continue to meet our commitments to customers and suppliers.

We’re feeling for everyone affected by COVID-19 here in Australia and around the world, and we’re committed to both:

• protecting our staff and those we work with, like you, from the immediate risk of the virus; and
• slowing the spread of the virus, to protect the most vulnerable members of our community.

What is PSMA’s Business Continuity Plan?

PSMA is continuing to operate as normal, with the following important differences until further notice:
1. From Wednesday, 18 March 2020, our staff will be working remotely during regular business hours.
2. We’re not travelling for work.
3. All our business meetings are being conducted via phone or videoconferencing. If you have any face to face meetings or events with us planned, we will be in contact to reschedule to a video conference (we use Zoom, but we can also work with your video conference provider).
Our commitment to you remains unchanged. We’re still available, and we look forward to supporting you during these extraordinary times.

Kind regards,

Dan Paull, CEO
PSMA Australia
Posted on Mar 17, 17:06 AEDT
- This maintenance only affects PSMA Cloud users of GNAF Live address functions (including batch).
- There will be no outage associated with this change.
- The changes will be evident at start-of-business on Thursday 4 March.
- The changes are already deployed in the PROD SUPPORT environment for customer testing.

Our REST API services are NOT affected by this change.

We are updating the process used for the daily contribution of addresses into the GNAF Live dataset.
The new address process will cause changes to the addressIdentifier and jurisdictionId fields for SA, NT, QLD, ACT, VIC and TAS addresses.

The structure of those values will now change from being entirely numeric to alpha-numeric characters.

Some examples:

12 BUCKLAND ST, PARAFIELD GARDENS SA
Now:
addressIdentifier: GLSA_401225753
jurisdictionId: 401225753
New:
addressIdentifier: GLSA_add18c789f591fa (Note the ‘GL’ prefix remains)
jurisdictionId: add18c789f591fa

4 FIR ST, INALA QLD
Now:
addressIdentifier: GLQLD306187259
jurisdictionId: 306187259
New:
addressIdentifier: GLQLDadd9f15888c5134
jurisdictionId: add9f15888c5134


In summary:
- This only affects GNAF-Live addresses
- jurisdictionId and addressIdentifier changes from numeric characters to alpha-numeric
- jurisdictionId field length can be up to 15 characters long

These changes have already been deployed in the PROD SUPPORT environment for customer testing and verification.

If you have any questions or issues with the maintenance please advise Geoscape Support (support@geoscape.com.au) as soon as possible.

Geoscape Support Team
Geoscape Australia
T: +61 (0)2 6260 9000
E: support@geoscape.com.au
https://support.geoscape.com.au
Posted on Mar 4, 06:00 AEDT
Past Incidents
Mar 7, 2021

No incidents reported today.

Mar 6, 2021

No incidents reported.

Mar 5, 2021

No incidents reported.

Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021
Resolved - All issues have now been resolved.
Mar 1, 10:22 AEDT
Investigating - This incident affects PSMA Cloud PRODUCTION - REST API services are NOT affected.

Some issues remain with the administration interface of PSMA Cloud after the weekend's infrastructure migration.

- Transaction reporting is not available
- Themes and branding are not visible on user screens

We will be working to resolve these issues as soon as possible this morning.

If you have any questions or issues please advise Geoscape Support (support@geoscape.com.au) as soon as possible.

Geoscape Support Team
Geoscape Australia
T: +61 (0)2 6260 9000
E: support@geoscape.com.au
https://support.geoscape.com.au
Mar 1, 08:16 AEDT
Feb 28, 2021

No incidents reported.

Feb 27, 2021
Completed - The scheduled maintenance has been completed.
Feb 27, 22:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 18:00 AEDT
Scheduled - We're moving the infrastructure that hosts PSMA Cloud to a new cloud-based service.
This new infrastructure will be more reliable and much more maintainable.

The migration activity will require an outage of up to four hours. During this time, all PSMA Cloud functions and access to the administration interface will be unavailable.

You don't need to take action or make any changes. The service will continue to operate in exactly the same way after the maintenance is completed.

We recently completed a successful migration of the PSMA Cloud PROD SUPPORT environment to the new infrastructure and we've been pleased with the results.

If you have any questions or issues with the maintenance please advise Geoscape Support (support@geoscape.com.au) as soon as possible.

Geoscape Support Team
Geoscape Australia
T: +61 (0)2 6260 9000
E: support@geoscape.com.au
https://support.geoscape.com.au
Feb 10, 15:11 AEDT
Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.