PSMA Cloud - SSL certificate renewal (Update)
Monitoring - The update to the PRODUCTION certificate (services.psmasystems.com.au) that took place yesterday (11 December) has been reversed back to the previous certificate.
It was discovered a significant application belonging to one of our customers was not compatible with the new certificate and in response, we have reverted to the old certificate so they can continue operations while we work to resolve the issue.
We will re-issue the updated certificate once a resolution has been found and tested.
Dec 12, 16:52 AEDT
Uptime over the past 90 days. View historical uptime.
APIs Operational
90 days ago
99.88 % uptime
Today
Buildings API   Operational
90 days ago
99.93 % uptime
Today
Addresses API   Operational
90 days ago
99.98 % uptime
Today
Predictive Address Verification   Operational
90 days ago
99.62 % uptime
Today
Beta APIs   ? Operational
90 days ago
99.98 % uptime
Today
Portals Operational
90 days ago
100.0 % uptime
Today
Developer Portal   Operational
90 days ago
100.0 % uptime
Today
PSMA Website   Operational
90 days ago
100.0 % uptime
Today
Geoscape Website   Operational
90 days ago
100.0 % uptime
Today
Online Data Delivery System (LYNX)   Operational
90 days ago
100.0 % uptime
Today
PSMA Cloud   Operational
90 days ago
97.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 13, 2018

No incidents reported today.

Dec 12, 2018
PSMA Cloud - Status Page incorrectly reporting outages
Resolved - Status Page has incorrectly reported outages to PSMA Cloud for 11 and 12 December 2018.
PSMA Cloud was operational throughout this time.

There was a very short interruption to PSMA Cloud on the afternoon of 11 December which was registered by Status Page as an outage. Despite the service immediately returning to an operational state, Status Page continued to record an 'outage' status until it was detected and manually corrected on the morning of 12 December.
Dec 12, 17:15 AEDT
PSMA Cloud - SSL certificate renewal
Completed - The scheduled maintenance has been completed.
Dec 12, 16:55 AEDT
Scheduled - PSMA is required to update the SSL certificates for PROD SUPPORT (services-test.psmasystems.com.au) and PRODUCTION (services.psmasystems.com.au)

This is in response to Google Chrome displaying an error when accessing sites with SSL certificates issued prior to 1 June 2016.

The re-issue of the existing certificates is not expected to cause issues for most clients.
A limited number of clients may identify that the new certificates need to be included in their trust store. If this is the case then the new certificates can be provided on request by emailing PSMA Support (support@psma.com.au).

The PROD SUPPORT certificate (services-test.psmasystems.com.au) has already been updated and clients may use this environment to check for compatibility.

The PRODUCTION certificate (services.psmasystems.com.au) will be updated at 5pm AEDT 11 December 2018.

If you have any questions or experience connectivity issues please contact PSMA Support (support@psma.com.au) as soon as possible.
Nov 27, 17:47 AEDT
Dec 11, 2018

No incidents reported.

Dec 10, 2018
Incorrect Error Reporting 7th of December
Resolved - Friday the 7th of December is showing as a major outage for our PAV API, this was logged in correctly due to our internal monitoring triggering falsely.
Dec 10, 13:21 AEDT
Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018
Developer Portal - Maintenance Notification
Completed - The scheduled maintenance has been completed.
Dec 6, 16:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 15:30 AEDT
Scheduled - We would like to inform you of planned maintenance outages to the Developer Portal.
The purpose of the maintenance is to deploy new API documentation and a new area on the portal for viewing current and historical invoices.
PSMA will conduct testing to confirm all services are restored, however, if you find that any of your services remain affected after the close of the outage window please contact PSMA Support (support@psma.com.au)

No API services will be impacted during the outage.

Best Regards

PSMA Support Team

PSMA Australia Limited
Unit 6, Level 2, 113 Canberra Avenue, Griffith ACT 2603
T: +61 (0)2 6260 9099
E: support@psma.com.au
www.psma.com.au
Dec 6, 07:39 AEDT
Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

← Incident History Powered by Statuspage