What happened?

On November 18th 2020 at 10pm a system notification was triggered to alert the team that an issue was occurring within PSMA Cloud.

In the early hours on Nov 19th 2020, an initial investigation found a supporting service required to be restarted. This action fixed the problem and services return to normal at 12:35am.

What did we learn?

A deeper investigation has uncovered that the cause is associated with an accumulation of resources.

What are we going to do ?

We are going to improve the resource management on this service to reduce the chance of this issue occurring again.